ARCHES LIGHTING CENTRE TERMS AND CONDITIONS
Our terms and condition do not affect your statutory rights. We follow the Distance Selling Regulations and endeavour to supply a reliable service.
By placing an order with Arches Lighting Centre you accept our delivery, warranty and payment terms.
1. THE CONTRACT BETWEEN US
If you place an electronic order with us, you will receive an email from us within 24 hours at the email address you provide in your order form. This email will confirm receipt of your order. This email does not constitute an acceptance of your order nor does it bring into existence a legally binding contract between us. We must receive payment of the whole price for the goods that you order before your order can be accepted. Subject to clause 4.1 below, once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us. We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Subject to clause 4.1 below, once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.
If you place a telephone order with us, once payment of the whole of the price for the goods that you order has been received by us, we will give you an order number. This is our confirmation that your order has been accepted. Our acceptance of your order brings into existence a legally binding contract between us. Once the goods that you order have been despatched or picked up, a copy of this contract will be enclosed with the goods.
2.1 The prices payable for goods that you order are as set out in our website and include VAT. We do our best to ensure that prices are up to date but, if an error occurs, you will be contacted by email before the goods are despatched and will have the right to cancel the contract without incurring any penalty.
2.2 In certain cases you may be required to pay extra for delivery and it might not be possible for us to deliver to some locations. For orders under £100, our delivery charge is £5.95 plus VAT at 20%. For orders over £100, delivery is free.
3. RIGHT FOR YOU TO CANCEL YOUR CONTRACT
3.1 You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You will not have to pay any penalty although you will be responsible for the costs of sending the goods back to us in accordance with clause 3.4 below.
3.2 You cannot cancel your contract if the goods you have ordered are bespoke or custom made goods that have been made for or adjusted to your specification and are not a regular stock item. You cannot cancel your contract if the goods you have ordered have been fitted or used.
3.3 To cancel your contract you must notify us in writing.
3.4 If you have received the goods before you cancel your contract then unless, (under clause 3.2) you do not have a right to cancel, you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible after delivery. Good must be returned in original undamaged packaging. Good must not be fitted or used.
3.5 Once you have notified us that you are cancelling your contract, any sum debited to us from your debit or credit card will be credited to your account as soon as possible and in any event with 30 days of our receiving the goods back, PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be credited to you. Goods must be accompanied by a completed RETURNS FORM.
4. CANCELLATION BY US
4.1 We reserve the right to cancel the contract between us IF
4.1.1 We have insufficient stock
4.1.2 We do not deliver in your area
4.1.3 One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
4.2 If we cancel your contract we will notify you by email and will credit to your account any sum deducted by us from your debit or credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
5. DELIVERY OF GOODS TO YOU
5.1 We will deliver the goods ordered to you to the address you give us for delivery at the time you make your order.
5.2 Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order.
5.3 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
6.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of any incorrect quantity, we shall have no liability to you unless you notify us of the problem in writing at our contact address within 10 working days of the delivery of the goods in question. All returned goods must be accompanied by a RETURNS FORM. To download a RETURNS FORM, click here.
6.2 If you do not receive the goods ordered within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.
6.3 If you notify a problem to us under clauses 6.1 or 6.2 above, our only obligation will be, at your option:
6.3.1 to make good any shortage or non-delivery; or
6.3.2. to replace or repair any goods that are damaged or defective; or
6.3.3 to refund to you the amount paid by you for the goods in question in whatever way we choose.
6.4 Save as precluded by law, we will not be liable to you for any indirect or inconsequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this sub-clause and we will have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question undder clause 6.3.3 above.
6.5 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
6.6 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
Unless otherwise expressly stated in these terms and conditions, all notice from you to us must be in writing and sent to our contact address and all notices from us to you will be displayed on our website from time to time.
8. EVENTS BEYOND OUR CONTROL
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
11. THIRD PARTY RIGHTS
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the United Kingdom Contracts (Right of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
12. GOVERNING LAW
The contract between us shall be governed by and interpreted in accordance with the law of Northern Ireland and the courts of Northern Ireland shall have jurisdiction to resulve any disputes between us.
13. ENTIRE AGREEMENT
All goods (EXCLUDING BULBS) bought from us are covered by a one year warranty which will take effect from the date that the goods are delivered to you. This includes manufacturing faults and defects. We will not be liable to you in respect of damage caused to goods by reason of a failure to comply with accompanying instruction for installation, maintenance or use, improper use, or where goods have not been fitted by a qualified electrician.
If you consider that goods have developed a fault, please CONTACT US BEFORE RETURNING GOODS as problems can often be resolved by telephone or email without goods needing to be returned and without you incurring postage costs.
If goods need to be returned, they must be accompanied by a completed RETURNS FORM. TO DOWNLOAD A RETURNS FORM, CLICK HERE.
PAYMENT – internet sales
We accept most major credit cards for orders made online.
You are asked to enter your card details and name and address of card holder when placing an order. These details will be checked before despatch of goods. If we find any details to be wrong we will contact you to confirm details.
We bill your card as goods are despatched.
PAYMENT – telephone sales
We do not accept sales by telephone.
We take Credit card security very seriously. Your payment information is processed securely and is protected by a secure server. After your order is processed your encrypted number is removed from the web server. No-one can obtain your credit card details from us so you can feel secure when ordering.
We do not have any payment information or Credit Card Numbers passed to us. Instead your details are received by our secure payment service provider.
It is important for you to protect against any unauthorised use or access to your computer. Be sure to log off when you finish using a shared computer.
WE WILL PROTECT YOUR PRIVACY. When ordering we need you to provide
- EMAIL ADDRESS
- BILLING ADDRESS
- CREDIT CARD OR DEBIT CARD NUMBERS AND DETAILS
- A LANDLINE TELEPHONE NUMBER IN CASE WE NEED TO CONTACT YOU.
We will not use these details for any other reason than processing your order or informing you of goods and services. We will not pass your details onto any third party for profit.
For orders under £100 the delivery charge is £ __________ plus VAT @20%
All orders over £100 will be free delivery
Goods are usually despatched well within five days of receipt and acceptance of order. We will email to confirm despatch. If the product is currently out of stock we will email you to give you a new despatch date. If it is unavailable and cannot be sourced we will email you, your credit card will not be debited until the goods are despatched.
RETURNS TERMS AND CONDITIONS
We offer a flexible returns policy in accordance with the Distance Selling Regulations.
We will accept items back for refund or exchange if they are not suitable or are damaged or faulty upon receipt by you.
1. NEW ITEMS RETURNED FOR REFUND OR EXCHANGE
Goods must be returned to us and received by us within 21 days of original receipt by you
Goods must be in original undamaged packaging
Goods must not be fitted or used
Goods must be accompanied by a completed downloaded returns form
Goods which have been made to your own specification and are not a regular stock item cannot be refunded or exchanged.
Postage costs cannot be recovered.
2. FAULTY, DAMAGED OR BROKEN GOODS BOUGHT WITHIN THE PAST 12 MONTHS
All goods bought from us are covered by a full warranty of one year (excluding bulbs).
Warranties cover manufacturing faults and defects. The warranty will not apply if items are damaged due to negligent maintenance or are altered by a third party. Also if they are damaged by inaccurate or improper use and by not following the instructions in the accompanying leaflet. If you feel that the product has developed a fault during use PLEASE CONTACT US BEFORE RETURNING GOODS. Sometimes problems can be solved by phone or email without you having to incur postage costs.
If used goods do need to be returned, they must be accompanied by a completed Returns Form. We will endeavour to solve the problem as soon as possible. Unfortunately postage costs cannot be recovered.
3. NEW ITEMS OR REPLACEMENT PARTS SENT IN ERROR
If we send you the wrong item or part from what is stated on the invoice, we will of course apologise and pay the postage when you return these goods for exchange, at Royal Mail first class postage rate. These goods must be returned within 7 days, in original packaging and must not be fitted or used and accompanied by a Completed Returns Form and a copy of the Invoice. Please ask for Proof of Postage cover from the post office.
TO DOWNLOAD A RETURNS FORM, CLICK HERE.
ARCHES LIGHTING CENTRE
16-22 Upper Newtownards Road
Belfast BT4 3EL
FILL OUT THE FOLLOWING INFORMATION IN BLOCK CAPITALS COMPLETE ALL BOXES FULLY. IF YOU FEEL YOU NEED TO EXPLAIN MORE FULLY WHY YOU ARE RETURNING GOODS THEN PLEASE ATTACH AN ADDITIONAL SHEET WITH YOUR REASONS.
ASK POST OFFICE FOR PROOF OF POSTAGE. ALL NEW GOODS MUST BE COMPLETE AND IN ORIGINAL UNDAMAGED BOX, WITH PACKAGING AND ACCESSORIES COMPLETE.
IF YOU HAVE ANY QUESTIONS PLEASE CALL 028-90-471849 BETWEEN 10.00AM AND 5PM Monday to Thursday.